All orders can be returned up to 14 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the product whatever reason you’re not satisfied with your order, you can return any unopened products to us. Ensure the item is still in its original condition, unopened and is returned to us securely.

We offer a full refund and exchange on packaged, sealed items within 14 working days of purchase. Fragrance Oils in clear or roll on's bottles are exempt. We do not offer refund on promotional, reduced or discounted items. Please note that we are only able to assist with refund or replacement if the product is damaged. Prior to receiving a video or picture as proof of damage.

To arrange a return, refund or replacement:

Call our Customer Care Team on 07496 685559or email them at [email protected]

Please include the following information:

• Name
• Email Address
• Order Number
• Reason for return

Please also include whether you would like a refund, an exchange or a replacement. 

In the of a return please send items back to the address below in its original packaging. You can expect a refund within one billing cycle of us receiving your returned product. Within the UK we can provide a return label. There will be an additional  £4.99 GBP deduction from the refund, for label usage.

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.