Return policy for Luxury Arabian Scents Premium Perfume Oils allows customers to shop with confidence. You can return orders within 14 days after the ship date for a full refund minus shipping and gift wrap charges. To return an item, ensure it is unopened and in original condition. Customers may return any unopened products securely packaged. We accept requests for sealed items within 14 working days of purchase. To process this, proof of damage may be required in video or photo form before approval. Please note that we do not accept return of promotional or discounted items. Fragrance Oils in roll-on or clear bottles are exempt from return eligibility. Once we receive this, we will inspect the product before refund approval. Approved return cases will be refunded minus shipping and gift wrap charges. Customers can also request an exchange instead of a return for eligible items.
To arrange a return, refund or replacement:
Call our Customer Care Team on 07496 685559or email them at [email protected]
Please include the following information:
- Name
- Email Address
- Order Number
- Reason for return
Please also include whether you would like a refund, an exchange or a replacement.
In the event of a return, please send all return items back to the address below in their original packaging.You can expect a refund within one billing cycle after we receive your product.For customers in the UK, we can provide a return label for your shipment.A £4.99 GBP deduction will be applied for return label usage and return processing costs.Shipping costs are non-refundable for undelivered, unclaimed, return or refused packages unless we made a return error.
We accept Visa, Mastercard, After Pay, Bank transfer and Apple Pay.
Sorry, we cannot split payments onto separate cards or pay methods. Please note all charges and refunds are posted in Pounds.
return is important in the unlikely event your order or part of your order arrives damaged. If this happens, please contact us immediately so we can start the return process and notify the carrier. Your return request will be handled quickly so we can file a damage claim on your behalf. Every return must be reported as soon as possible to ensure smooth processing.
To complete the return, please keep all packaging materials, as they are required for inspection. The return process may require you to hold the original packaging for up to five business days after notifying us. Once your return is confirmed, we will proceed with a replacement shipment.
Our policy is designed to make every return simple and stress-free. Each return is carefully reviewed so we can provide the best solution. In most cases, a return will result in a fast replacement being sent to you without delay.
We value every return request and aim to make the return experience smooth, reliable, and customer friendly. Please ensure your return request includes full order details so we can process your return as quickly as possible.
To ensure the best return experience, our return systems are fully automated and designed to streamline processing.
Because of this return automation, cancellation is not available once an order is placed, and return requests cannot be manually modified.
However, if a return cancel option appears in your return order history section, you may proceed with return cancellation directly.
We aim to provide a smooth process, but return policies require that all actions follow system-generated options only.
